Beta: The Mollie Dispute Portal is currently in beta phase for a select number of customers. To request access, contact your CSM or Mollie Support and include your merchant account details.
You can reach a dispute two ways: by clicking a link in a notification, or by navigating to the Dispute Portal from your dashboard.
From a dispute notification
When a new dispute is opened, you receive a notification. The notification defaults are described in How do dispute notifications work?. Click the link in the email, inbox message, or task to open the dispute directly.
From the dashboard
- In the left-hand navigation, open Sales → Disputes.
- At the top of the page you see the tabs All / Refunds / Chargebacks / Disputes. Select Disputes to see the dispute list.
Working with the list
- Status filter — narrow by status (Response required, Under review, Won, or Lost).
- Profiles filter — narrow by website profile.
- Each row shows the dispute reason, amount, status, and response due date.
- Select a row to open the dispute detail panel — see How do I respond to a dispute?.
Read more
- How do I respond to a dispute?
- How do dispute notifications work?
- What is the Mollie Dispute Portal?
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