Beta: The Mollie Dispute Portal is currently in beta phase for a select number of customers. To request access, contact your CSM or Mollie Support and include your merchant account details.
When a dispute reaches the final Lost status, a chargeback fee is charged. The fee amount and structure depend on the payment method — see Per-payment-method fees below for the amounts that apply to each method.
No additional Mollie fees are charged for the Dispute Portal itself.
When the fee applies
- Charged only when a dispute reaches the final Lost status — whether by defense ruled against you, by your choice to Accept, or by missing the response due date.
- Won disputes are not charged.
- No fee is charged for disputes still in Response required or Under review.
- The fee is charged retroactively — it appears on your statement after the dispute is closed, not at the moment it opens.
Per-payment-method fees
Klarna
Klarna dispute fees are unchanged by the rollout of the Mollie Dispute Portal — the same fees that apply today continue to apply.
Standard chargeback fee
€25 per Lost dispute, charged in the currency of the disputed payment using the fixed conversion table below.
| Currency | Fixed rate per lost dispute |
|---|---|
| AUD | 43 |
| CAD | 39 |
| CHF | 30 |
| CZK | 640 |
| DKK | 200 |
| EUR | 25 |
| GBP | 25 |
| HUF | 10100 |
| NOK | 250 |
| PLN | 100 |
| RON | 125 |
| SEK | 250 |
| USD | 30 |
Elevated chargeback fee
When your overall dispute rate exceeds 1.5%, Klarna applies an additional charge of up to €30 on top of the standard fee. The elevated fee is meant to discourage merchants from running with consistently high dispute rates — keep your dispute rate below 1.5% to avoid it. If you think you're being charged the elevated fee in error, contact Mollie Support.
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