Beta: The Mollie Dispute Portal is currently in beta phase for a select number of customers. To request access, contact your CSM or Mollie Support and include your merchant account details.
What you need to know in advance
- The Dispute Portal is the single place for handling all eligible disputes — instead of going through a separate per-method dispute flow, you handle everything centrally here.
- See Supported payment methods below for the current list. We will update this article and notify merchants who are live on the Portal as new payment methods are added.
- If your account is on the new portal, the older per-method dispute help articles describe the legacy flow and no longer apply to you — use this article and its siblings instead.
Overview
The Mollie Dispute Portal is a central place to manage disputes and chargebacks across your Mollie payment methods. Instead of following a different process for each payment scheme, you handle disputes in one place.
What you can do today
- Review and respond to disputes for supported payment methods directly in the Mollie dashboard
- Track dispute status, response due dates, and outcomes in one list
- Get notified the moment a dispute is opened (How do dispute notifications work?)
Supported payment methods
The Dispute Portal currently supports disputes and chargebacks for:
- Klarna
We're rolling out additional payment methods through Q1 2027 and will update this list as each one goes live. If a payment method is not on the list above, disputes for that method continue to follow the existing per-method flow.
What changes when the portal is enabled for you
- You handle all eligible disputes via Mollie — the previous per-method dispute flow is disabled for the payment methods listed above (for example, the Klarna Merchant Portal is no longer used for Klarna disputes). Please note: Once enrolled, new disputes will no longer appear in the Klarna Portal — they are managed exclusively in the Mollie Dispute Portal. Any cases that were already open in the Klarna Portal before your enrollment must still be handled there; they will not appear in the Mollie Portal!
- The corresponding per-method dispute notifications are turned off and replaced by Mollie notifications.
- Fees do not change (What fees do I pay for disputes?).
How to access it
See Where can I find my disputes in the Mollie dashboard? for step-by-step instructions.
What's next
- Through Q1 2027: More payment methods added to the central portal.
- By end of H1 2026: A Disputes API for merchants and partners who want to manage disputes programmatically.
- Later in 2026: Dispute Insights analytics and a Dispute AI copilot to help automate parts of the response process.
Read more
- Where can I find my disputes in the Mollie dashboard?
- How do I respond to a dispute?
- How do I defend a Klarna dispute?
- How do I defend a PayPal dispute?
- How do dispute notifications work?
- What fees do I pay for disputes?
- What are payment disputes and how to deal with them