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Transactions
How do I mark an order as shipped?
You can mark an order as shipped in your Mollie Dashboard or the Mollie App.
1 min read
Updated Nov 1, 2026
Why are the payment details of my customer hidden in my Mollie Dashboard?
If you didn’t enable 2FA (two-factor authentication), the name and IBAN bank account of your customer are hidden when they pay with iDEAL. This is due to the…
1 min read
Updated Nov 1, 2026
What is the minimum and maximum amount per payment method?
For details on the minimum and maximum amounts for each of our payment methods, please go to our detailed product pages.
1 min read
Updated Nov 1, 2026
What does a transaction status mean?
Transaction statuses display the current status of a payment or refund. You can check the status of a transaction from your Mollie Dashboard.
2 min read
Updated Nov 1, 2026
Why is a transaction still open?
If a transaction status hasn’t changed, check its Payment details by going to Sales > Sales and clicking on your transaction. Payments made with bank transfer…
1 min read
Updated Nov 1, 2026
How long does it take to process a payment?
When a customer pays, the money doesn't go straight to your bank account. It moves through two stages first: from pending balance to available balance, and…
3 min read
Updated Nov 1, 2026
How do I find a payment?
You can find your payments in your Mollie Dashboard under Sales.
1 min read
Updated Nov 1, 2026