Refunds

You can refund up to 100 payments at once in your Mollie Dashboard or the Mollie mobile app. Refunds are possible for all payment methods except gift cards and…

We only arrange the payment between you and a webshop. Unfortunately, we can’t help you with any questions about your order or its delivery.

You can access the list of your refunds or search for specific refunds by following those steps:

Please note that the webshop where you placed your order is responsible for processing refunds. Therefore, if you wish to return an item, cancel an order, or…

The funds for refunds are deducted from your available balance. If you don't have enough available balance to cover a refund, we'll queue the refund until you…

It's possible for a consumer to reverse a payment. When this happens, we revoke the mandate. Below you'll find an overview of the mandate expiration.

You can cancel a SEPA Direct Debit payment in your Mollie Dashboard. It’s only possible to cancel a SEPA Direct Debit payment if it has not been sent to the…

Payments can be refunded via our platform through either an API request or via your Dashboard. Even though you're not being paid by Mollie for a gift card…

No, refunds are not supported by voucher issuers. When a customer pays with a voucher, the amount is immediately captured and cannot be refunded back to the…