Check the refund status
You can access the list of your refunds or search for specific refunds by following those steps:
- Log in to your Mollie Dashboard
- Go to Sales > Refunds
- Find the refund in the list or search for it using the description that was set for the payment
Refund statuses
Refunds have their own status, independent of the Payment or Order they were created for.
| Status | Description |
| Refund queued | The refund is queued due to a lack of balance. Please see this article to see how to top-up your balance. A queued refund can be canceled. |
| Refund pending | When a refund is created, it is set to "pending" for a maximum period of 2 hours after the creation. This allows you to cancel the refund if needed. |
| Canceled | The refund was canceled and will no longer be processed. |
| Processing | The refund is being processed. Cancelation is no longer possible. |
| Failed | The refund has failed after processing. For example, the customer has closed his / her bank account. The funds will be returned to your account. |
| Partially refunded / Refunded | The refund has been completed and your customer has either received the funds or the funds are on their way. |
Note: For card payments, shoppers can track their refunds with the Acquirer Reference Number (ARN). You can find the ARN number associated to a card refund in your Dashboard. More information about ARN numbers is available in this article.