When a customer pays with a card (credit, debit or wallets like Apple Pay / Google Pay), they have the option to reverse the transaction within 180 days of the purchase or order delivery. If a chargeback is requested, the cardholder’s bank (called the issuer) reports this to Mollie’s bank (known as the acquirer).
We’ll inform you that a chargeback has been made. You can object to a chargeback, so it’s important to respond to a chargeback notification as soon as possible.
In your Mollie Dashboard, you can see the status of chargebacks under Sales > Chargebacks. If the issuer accepts a chargeback, the transaction amount and a chargeback cost will be deducted from your available balance.
Read more
- How do I prevent chargebacks?
- What are the risks of accepting credit card payments?
- How do I resolve a credit card chargeback?