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Refunds
How do I refund a payment?
You can refund up to 100 payments at once in your Mollie Dashboard or the Mollie mobile app. Refunds are possible for all payment methods except gift cards and…
2 min read
Updated Nov 1, 2026
I have a question or complaint about my order
We only arrange the payment between you and a webshop. Unfortunately, we can’t help you with any questions about your order or its delivery.
1 min read
Updated Nov 1, 2026
How can I check if a refund has been received by the shopper?
You can access the list of your refunds or search for specific refunds by following those steps:
1 min read
Updated Nov 1, 2026
How do I top up my balance for a refund?
The funds for refunds are deducted from your available balance. If you don’t have enough available balance to cover a refund, we’ll queue the refund until you…
1 min read
Updated Nov 1, 2026
Can I refund a voucher payment?
No, refunds are not supported by voucher issuers. When a customer pays with a voucher, the amount is immediately captured and cannot be refunded back to the…
1 min read
Updated Nov 1, 2026