Before you can start accepting in-person payments using the Tap app, you need to make sure your account is properly set up and your smartphone or device meets our minimum technical requirements.
Account prerequisites
Before checking your device, please ensure your account is ready to go:
You have successfully completed the Mollie onboarding process.
Your business is verified and eligible for in-person payments.
You have actively enabled Point of Sale within the Mollie App settings.
Device compatibility
A stable internet connection (Wi-Fi or cellular data) is required across all devices to successfully process transactions.
Apple (iOS)
iPhone running iOS 16 or newer.
Device must be an Iphone. Ipads are not supported
Device must have either a pin-code or facial recognition enabled
Device must be signed in with an active Apple Account without parental control
Android
If you are using an Android device, it must meet the following minimum hardware and software specifications to ensure secure and reliable payments:
Operating System: Android 10.0 or higher.
Security: An Android Security patch that is less than 12 months old.
Processor: 64-bit ARM v8 processor (or greater).
Hardware: Must be a single-screen device.
NFC: Built-in Near Field Communication (
android.hardware.nfc) for contactless tapping.Google Services: Google Mobile Services (GMS) must be fully certified and enabled on the device.
Additional information
For security reasons, the app cannot be used on devices that are jailbroken, rooted or running a custom operating system.
If our system detects modifications on your device, the followig message will be displayed: It looks like you have installed the app on a jailbroken or rooted device. To protect your financial data, the app will not work on your device.
If you believe that this is incorrect, please contact our Support teams.