If you notice that a device is missing, contact our Support Team immediately.
In order for us to record the event and engage the relevant actions, please provide the answers to the following questions:
- What is the model and serial number of the missing terminal?
- you can check that in your Dashboard, section "In-person payments". You can find the model and its serial number in the "Terminals" overview.
- Where was the terminal lost or stolen?
- How did this happen?
- How did you discover the terminal was missing?
- Was the terminal in active use, or was it still in its packaging?
- Do you see any transactions creater or completed after the loss/theft of the device in your transaction history in your Mollie Dashboard?
- If you suspect theft, did you file a police report?
- If yes, attach the police report to the email.
- If no, file a police report and send it to us as soon as possible.
- What actions have you taken to prevent this from happening again?
You can send your report via the chat function in your Dashboard, or by email to pos-support@mollie.com.