If you are experiencing issues with processing payments on your Tap to Pay terminal, follow these steps:
- Connection Check: Verify your internet connection (Wi-Fi or Mobile connection). Ensure you have a stable connection.
- App Update: Ensure your Mollie app is updated to the latest version. Check your device's app store for updates.
- Contactless Card Verification: Confirm that the card being used has the contactless payment symbol; the contactless symbol consists of four curved lines increasing in size from left to right, located on the front or back of the card. It resembles the Wi-Fi symbol.
- Other Payment Issues: For payment issues with an error code that are not resolved by the above steps, reach out to our support team with the respective error code and your operating system (iOS or Android)