How do I change my notifications settings?

We send you notifications and updates about your account through three channels: 

• Notification centre
• Email
• Push notifications from the Mollie App. 

Organisation-wide notifications you receive depend on your role as a team member. If your role has a “View and Manage / View-only,” you will receive notifications related to that topic.

If you are the account owner, you will receive all notifications.
 

#In your Mollie Dashboard 

1. In the top left, click on your Organization's icon -> Settings
2. Click Notifications to open your notifications -> Notification settings

3. Use the toggles to enable or disable notifications as needed.
   You will always receive notifications in your notification centre. This cannot be disabled.

   

#In your Mollie App

To manage email notification preferences:

1. In the top right, tap the inbox icon.
2. Tap the Settings button in the top right.
3. Use the toggles to enable or disable notifications to your email.
   • You will always receive notifications in your inbox. This cannot be disabled.

To manage push notifications

1. Tap Browse > Notifications.
2. Use the toggles to choose which push notifications you want to receive.

#How do I trouble shoot email notification issues?

Let’s say you’ve noticed something like, “Hey, I suddenly stopped getting emails for payment received but I didn't change my preferences.” This situation can arise for a few reasons. 

Here’s what you can do:

1. Confirm your settings: First, take a moment to check your notification settings in your Mollie account. Sometimes, minor adjustments can happen without your realisation.
2. Email server issues: It’s also possible that our email server isn't able to connect with your email server. If you suspect this might be the case, contact your email service provider. They can check for any server errors that may be blocking emails from Mollie.
3. Consider webhooks: Instead of relying solely on email notifications, you might find it beneficial to use webhooks for real-time updates about new payments. This way, you'll receive instant notifications directly related to your transactions. You can find more details in the Mollie Webhooks Documentation.

Good to know: The notification centre is your safety net for crucial account updates. You can find it within the Mollie Dashboard or app, ensuring you and your team always stay informed about key activities and alerts regarding your account. This feature helps prevent missed opportunities and keeps you on top of your business activities.

#How do I manage preferences for email messages?

1. Opt-out of marketing messages: If you wish to stop receiving marketing emails, simply scroll to the footer of any marketing email you’ve received from us. There, you’ll find an “Unsubscribe” link.
2. Update other email preferences: If you're looking to adjust your preferences for essential account-related messages, visit your notification settings. You can do this by clicking on the link “Go to your notification settings.” This will direct you to the relevant categories and subcategories where you can modify your email preferences.

Note: Some things we’re obliged to tell you about – like changes to our Terms & Conditions – so you won’t be able to opt out of these communications.

Read more 

• How do I change my email address?
• How can I recognise phishing attempts?
• How can I add, manage or remove users on my account
• What should I do when I can’t log in?

# 

#Can't find what you're looking for?

#Please contact Support for help.