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How can I change my company details?
You can change some of your company details in your Mollie Dashboard. However, some information is specific to your account and cannot be changed by you.
1 min read
Updated Nov 1, 2026
What additional proof of ownership documents does Mollie accept?
During the verification process in your Mollie dashboard, we ask you for documentation that shows the structure of share ownership and stakeholders of your…
1 min read
Updated Nov 1, 2026
What are Articles of Association or statutes?
Articles of association or statutes are documents that are drafted by a notary when a company is established. These articles contain the general rules and…
1 min read
Updated Nov 1, 2026
How do I change my email address?
You can change your email address under the Security settings in your Mollie Dashboard.
1 min read
Updated Nov 1, 2026
Why has my account been disabled?
In certain instances, we may need to temporarily disable access to payouts or payment services. We’ll email you if this is necessary.
1 min read
Updated Nov 1, 2026
Why is Mollie asking for my financial information?
Mollie is a financial service provider, so we operate in line with relevant regulations and guidelines. Where necessary, we assess the financial risk of our…
2 min read
Updated Nov 1, 2026
Why is Mollie asking for more documents?
We sometimes request additional documents about previous transactions and funding to better understand your organisation and business activities in an effort…
2 min read
Updated Nov 1, 2026
How can I change my bank account?
If you want to receive your payout on a different bank account, you can change your bank account any time in your Mollie Dashboard. In most cases, you’ll need…
1 min read
Updated Nov 1, 2026
How do I add or change my VAT number?
If your business is subject to VAT, you are obligated to provide us with a valid VAT number. You can add or change your VAT number in your Mollie Dashboard.
1 min read
Updated Nov 1, 2026