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Account balance
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Account balance
How do I top up my balance for a refund?
The funds for refunds are deducted from your available balance. If you don’t have enough available balance to cover a refund, we’ll queue the refund until you…
1 min read
Updated Nov 1, 2026
Why is some of my balance pending?
Your pending balance consists of payments that are still being processed. Once the payment is processed, we add the money to your available balance. Your…
1 min read
Updated Nov 1, 2026
Where can I see balance corrections on my account?
In some cases, we will have to manually correct the balance on your account. This will be shown in your Balance Report.
1 min read
Updated Nov 1, 2026